405 Waverley St Palo Alto
Privacy Policy
Grafiti LLC recognizes that our customers value their right to privacy and want to be assured that any personal information that they provide to us will be used in accordance with their wishes. Grafiti is committed to ensuring that you are fully informed as to how your personal information will be used and that it will be kept secure.
Notice to EU Individuals:
This Privacy Statement and its enumerated policies are intended to comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the “General Data Protection Regulation” or “GDPR”) and provide appropriate protection and care with respect to the treatment of your user information in accordance with the GDPR.
- What information do we collect?
- Purposes for which we Use Information
- Sharing of Information with Third Parties
- Access, Modification and Accuracy of Information
- Security
- Retention and Storage of Information
- Cookies
- Children
- Discussion Boards, ListServers and Newsgroups
- Links
- Changes to Privacy Policy
- Business Transfers
- Acceptance of Terms
- Use of Google Remarketing Cookies
- Contact us
WHAT INFORMATION DO WE COLLECT?
Grafiti LLC may collect personal information from you relating both to your identity and personal preferences as well as our products. Systat will endeavor only to collect such information as is necessary for the stated purpose for which we are collecting the information. For example if you purchase a Systat product, we will require your name and address so that we can send the product to you and your credit card details to obtain payment. Wherever possible Systat will provide you with clear information as to the type of information, we wish to collect and how we want to use it. You will be given a clear option to agree or not agree to usage of such information being collected by Systat . If we require further information, we will clearly set out the information we wish to collect and the purposes for which we are collecting it.
There are a number of different ways that we may collect personal information from you. At the time of collection we will set out clearly the information that we are collecting and the purposes for which we will use it.
Communications from you
You may email or write to us providing your name and contact details and any other personal information contained in your message.
Customer Support
You may telephone or email us in respect of technical assistance you require in respect of our products or information that you would like to receive relating to our products.
Email/Direct mail campaigns
From time to time we may contact you directly by mail, email or telephone informing you about upgrades, new products , promotions or special offers that you may be interested in.
Newsletters
We may send out newsletters to our customers providing them with articles and information which we believe may be of interest to you.
Registration of Products
Upon registration of a Systat product you will be asked to provide certain information so that we can record you as an owner of Systat product to help us in providing you with service and information. We require that you provide certain contact information but any other information is optional.
Purchases
If you wish to purchase Systat Products from our online store or over the telephone we will require sufficient information to complete the purchase including your credit card details, your contact details and an address for shipping.
Download of Trial Versions of our Products
If you wish to try our Software before deciding to buy it, we will require sufficient information to allow you to download a trial version. You will be required to register as a member on our web site by providing your contact details. Systat collects this information to improve its products. Here you have an option where you can indicate whether Systat can or cannot use the information you provide to contact you. The information you provide is stored securely and not shared with any third parties without your approval.
Resumes
Career opportunities within Systat may be posted on our website to allow you apply directly online and submit your resume.
Surveys
From time to time we may conduct surveys in respect of our products and services. Participation is completely optional.
Aggregate Information
Whenever you enter our website, our web server automatically collects and aggregates information in respect to your visit. This information includes URLs or domains of referring websites, browser type, operating system, the pages that you access and the date and time of your visit. In general this aggregate information will not identify you personally. If we do correlate such information to you, we will treat it in accordance with this policy.
PURPOSES FOR WHICH WE USE INFORMATION
Our objective is to inform you before or at the time of collection as to the information we are collecting and the purposes for which we wish to use such information. We will seek your clear consent to your information being used for the stated purposes and will only collect such information as is reasonably necessary to achieve those purposes. Systat will clearly inform you as to information that it requires to proceed with the stated purpose and information that is merely optional. If you choose not to provide required information Systat may not be able to comply with your request or provide certain services.
Product Registration
Information you provide upon registration will be used to keep a record of your product and will assist in providing assistance if you contact our customer support service. We will also use this information to inform you of any upgrades, new products or promotions that may be of interest to you.
Product Purchases
When you purchase products from our online store or directly from our Customer Services department will use your information to process payment and ship the product to you.
Information in respect of Grafiti LLC Products
It is important for us to receive feedback from our customers in respect of our products and any features they would like to see in future products. We will contact you to ask you about our products and also to inform you of upgrades, promotions and new products that you may be interested in.
Internal Analysis
We may use the information you provide us with for our own internal statistical and analytical purposes, to evaluate and profile customers including customer preferences and purchasing trends which we may use for marketing purposes and in respect of operations and development.
Updating information
We may contact you to ensure that the information we have in our records is still correct and to add additional information to complete your profile.
SHARING OF INFORMATION WITH THIRD PARTIES
We may upon your approval share the information that you have provided to us with subsidiaries and affiliated companies of Systat. Such affiliated companies will also comply with the terms of this policy.
In an effort to offer our customers the maximum benefit of Systat’s strategic partnerships, we may also undertake co-marketing agreements with third parties who offer similar products or services or who may collect your personal information, identifiable or non-identifiable, in order to provide certain online/offline services to you. Systat may share profile information with its comarketing partners in order to better personalize the content, banners and promotions that you and other users will see on our sites. Advertising partners or other online services partners of Systat may use their own cookies.
As a registered Systat customer, you will have the option of receiving news and special offers from third parties. You will have the option of declining such communications when you provide us with you information or at any other time.
Legal Disclaimer
Although we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
ACCESS, MODIFICATION AND ACCURACY OF INFORMATION
We take reasonable steps to ensure that the information that we receive from you is accurate and kept up to date. You have the right to access your information to verify the information that we have collected in res pect of you. You also have the right to request that your information be modified or deleted, including any changes to any consent that you may have given in respect of us contacting you relating to information that you receive from us. You may also ask at any time that your preferences as to the type of communications that you receive from us are modified in order to stop receiving them or to be added to our mailing list. We will endeavor to deal with all such requests for access and modifications in a tim ely manner. We will not be able to comply with requests in respect of information that we may have archived as part our business operations.
SECURITY
We use commercially reasonable efforts to ensure that your information is stored and maintained in a secure environment. We have implemented procedures to ensure that your information is only made available to such designated staff as necessary to carry out the stated purposes that we have communicated to you.
Encryption
Orders received by the Systat Store, including credit card information is encrypted using Secure Sockets Layer (SSL) Protocol for browsers that support 128 bit encryption. This technology ensures that your information is secure as it is sent over the Internet to our server.
.Net Passport
Our website and/or certain of our products may in the future permit you to sign in using the information contained in your .Net Passport profile. We will only have access to such information as you have authorized in your profile. Your password provides access to your information and you should take steps to ensure that you do not disclose your passport to any third parties.
RETENTION AND STORAGE OF INFORMATION
We will retain your information for a reasonable time to permit us to use it for the purposes that we have communicated to you. When information is no longer required, we will ensure that all such data is removed from our database.
We may use the services of third party companies to physically collect and store your information on our behalf. Any such companies will have to comply with the terms of this policy.
COOKIES
We use cookies to understand how you use our site and to improve user experience. This includes personalizing content and advertising. By continuing to use our site, you accept our use of cookies. We may make use of “cookies” on our website. A cookie is a small text file that can be placed and stored on your computer’s hard disc when you visit a website for record keeping purposes. A cookie itself is not designed or intended to read any information from a user’s computer (other than the contents of the cookie); rather, it is an identifier used by the Web site that originally placed it on your hard drive. The actual contents of the cookie information can be retrieved by the same server to identify the computer and subsequently to customize, monitor, or regulate the use of a site based on information stored on the host server. Therefore, cookies only identify the user’s computer to the Web site which may correlate other information, including personally identifying information, with the cookie.
We use cookies to allow us to automate access and the data entry functions of our website such as to correlate online ordering information for purchases you may make while at the website (if any), tailor our website to your preferences or interests, or customize promotions or marketing. In addition, cookies allow us to track use of our website to determine those areas which are useful or popular and those that are not thereby enabling us to improve and update our website effectively.
Most web browsers can either alert you to the use of cookies or refuse to accept cookies entirely. If you are not sure how to do this or whether you have this option you should consult the documentation that accompanied your web browser. You should be aware that if you elect not to accept cookies, some or most parts of the website may not function properly or permit access.
CHILDREN
This site is a general audience site which is neither designed nor intended to collect personal information from children who are under the age of 13. In order to ensure com pliance with the provisions of the Children’s Online Privacy Protection Act(COPPA) children under the age of 13 should not provide any personal information to this site. We request that parents supervise their children while online.
DISCUSSION BOARDS, LIST SERVERS AND NEWSGROUPS
Systat’s website may have Discussion Boards, List Servers and/or newsgroups, or other forums which permit individuals to interact online. Any information you/others transmit online in such forums will be made public and Systat cannot control nor is it responsible for the use any third parties may make of such information. Systat ensures that it will follow the strictest measures to make it very difficult if not impossible for third parties to access such information by automatic means (bots and email extractors).
LINKS
We may offer links from our website to other websites by means of banners, text links etc. which may be hosted by our co-marketing partners or by unrelated companies which we think may be of interest to you. Such websites are not governed by this privacy policy and Systat makes no representation as to their practices for dealing with your personal information. We recommend that you check the privacy policy of any website at the beginning of your visit.
CHANGES TO PRIVACY POLICY
We may change the terms of this privacy policy from time to time in order to reflect our practices and provide greater protection for your information. Any change to this policy will be clearly displayed on this website. Any changes to this policy will not have retrospective effect. Information collected by us will be dealt within accordance with the provisions of our policy which were in effect at the time of collection.
BUSINESS TRANSFERS
The information that is collected by Systat is considered to be an asset. In the event that Systat, any affiliated company, division or portions of its assets are acquired by another company, such information may be one of the transferred assets. We will take reasonable steps to place a notification of such a transfer on our website.
USE OF GOOGLE REMARKETING COOKIES
Our website employs the Google remarketing feature in Google AdWords which allows us to reach people who previously visited our website, so we are informing you that we actively gather information for remarketing on our website. As a result, you may see ad messages from third-party vendors, including Google, in ads on sites all across the Internet. Cookies are used to serve ads based on past visits to our website. You can opt out of Google’s use of these cookies at any time by visiting the Network Advertising Initiative opt-out page.
ACCEPTANCE OF TERMS
By using our services, accessing our website or purchasing our products you are consenting to the practices relating to information collection and use that are described in this policy.
CONTACT US
Any requests for access to your information, modification of your information or questions in respect of this policy should be sent to the following email address webmaster@grafiti.com.